Job Description:
Are you passionate about customer support? Would you like to join one of the top BPO companies in Braga? Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a customer support agent is to support their activities by offering the best quality service to their customers while working with prestigious worldwide brands.
Your Role as a Customer Support Agent:
- Answer inbound calls and customer inquiries;
- Provide support and direction to customers and resolve customer service issues in a timely and empathetic manner;
- Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- Troubleshoot through open questions, support documents, and system training;
- Offer recommendations for common problems or frequently asked questions.
Requirements:
- Fluency in French (C2 level or native);
- Good knowledge of English (B2 level);
- Typing speed of 25 words per minute;
- Availability to work in rotating shifts;
- Previous experience or contact with clients;
- Good listening and empathy skills;
- Team spirit and flexibility.
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