We are looking for a Customer Care Specialist in Funchal, you will ensure that you fulfill client expectations related to high targets regarding quality, efficiency and customer journey.
Responsabilities:
* Previous experience in Customer Service
* Respond to inbound customer requests, documenting relevant information
* Assure excellent customer satisfaction by assisting users with general inquiries, and support issues via multiple channels
* Respond appropriately to customers
* Collaborate with other technicians to resolve or close help tickets
* You will work in a multicultural team environment
Skills:
* Fluent in Italian (written and oral) and fluent in English (B2)
* Possess excellent writing and verbal communication skills
* Demonstrate patience when communicating and solving issues
* Are proactive, self-motivated, and a great team player
Offer:
* Full-time job with permanent contract
* Competitive salary and performance bonus
* Location in Funchal, Madeira (hybrid model of work 2 days at the office)
* Full paid training on the company
* Career development