Job Description
This is a key role that involves driving network management projects and initiatives to achieve external spend savings and/or customer satisfaction improvements. The successful candidate will be responsible for overseeing the implementation of RSA & Mobility network management solutions, ensuring high availability and optimal performance.
* Drive Network Management projects linked to RSA and Mobility topics.
* Monitor implementation progress of initiatives including KPI evolution and benefits.
* Lead run projects with a view to improving performance and quality of Network Management in the various Business Units.
* Collaborate with central and local Ops and non-Ops departments to achieve constant alignment and project success.
* Anticipate and mitigate project risks proactively and foster best practice sharing within the team.
* Contribute to team morale by going beyond project deliverables and ensuring positive communication and collaboration between team members.
RSA Network Project Management
The role involves defining business cases and roadmaps in alignment with central departments and local Business Units, as well as ensuring tracking of implementation and updating project documentation accordingly.
* Define business case and roadmap in alignment with central departments (Procurement, PMI, OM, UW, etc.) and local Business Units.
* Ensure tracking of implementation and update project documentation accordingly.
* Drive savings definition and regular update with BUs, in alignment with the Allianz Savings Methodology.
* Support in the preparation of relevant presentation support for key stakeholder meetings.
* Collaborate with other Network Management colleagues to ensure close alignment with other initiatives and dependencies.
* Foster the implementation and dissemination of Best Practices within the Network and Ops Management team, function, and other departments involved in Network projects.
RSA Network Run Project Management / BU Flying Squad
The role involves driving scoping and management of RSA Network Run initiatives with a view to improving performance and quality in selected Business Units (remediation programs).
* Drive scoping and management of RSA Network Run initiatives with a view to improving performance and quality in selected Business Units (remediation programs).
* Lead clarification of as is situation, including KPI monitoring.
* Work with local Network and Ops contacts to define improvements actions.
* Coordinate implementation of said actions and monitor KPI progress.
* Maintain project documentation up to date and prepare presentation support for relevant steering committees.
Transform RSA Network Management
The role involves acting as a driver of the RSA & Mobility Network Management transformation.
* Define target models for Network Management set-up in BUs e.g. recommended number of providers depending on case volumes and geographies.
* Define target models for Network Management team set-up within Allianz Partners.
* Lead New Network Models definition and implementation (e.g. Network Franchising Models, Own Fleet, Provider marketplace, etc.).
Global Standards & Governance
The role involves defining, implementing, communicating and monitoring implementation of Network Management global standards for RSA.
* Define, implement, communicate and monitor implementation of Network Management global standards for RSA.
* Continuously enrich Global Standards with best practices identified throughout the group.
* Support the closing of Audit findings for Network Management as needed.
Required Skills and Qualifications
We are looking for an experienced professional with strong network management expertise, project management skills and technical knowledge of assistance technologies and platforms.
* Network Management Expertise: Strong understanding of network management principles, including ability to oversee and optimize network performance.
* Project Management skills: Experience in planning and executing assistance network-related projects.
* Technical Knowledge: Familiarity with assistance technologies and platforms.
* Compliance and Quality Assurance: Knowledge of regulatory requirements and quality standards applicable to assistance services.
* Stakeholder Communication: Ability to effectively communicate with internal stakeholders, assistance suppliers and other relevant parties.
Benefits
We offer a competitive package including excellent English skills, opportunities for international mobility and career progression, work-life balance and flexible working arrangements.
* Excellent English skills, French/German a plus.
* International mobility and career progression.
* Work-life balance and flexible working arrangements.