We are seeking a highly skilled Technical Solutions Architect to join our team. The successful candidate will be responsible for designing and implementing technical solutions that meet the business needs of our clients.
Key Responsibilities:
* Fully understand the end-to-end solution and use this knowledge to direct troubleshooting, drive business discussions, and identify areas for improvement.
* Provide Level 3 support to customers resolving technical issues/error messages encountered by customers in a live production environment.
* Consult with customers on application and system sizing, performance requirements, application installation, and deployment.
* Be accountable for release review from development through to UAT where applicable.
* Work standard business hours with on-call out of hours on rotation.
Requirements:
* Degree or Master's in Information Technology; Computer Science, Engineering, Telecommunication, or equivalent.
* 6-8 years of work experience in the software industry or related fields.
* Knowledge of telecom networks GSM/CDMA, billing solutions, Mediation system.
* Basic knowledge of Interconnect Billing and Roaming business and their terminology used in this business.
* Knowledge of mobile retail billing/subscription management.
* Expertise in analysis and troubleshooting.
* Experience/Knowledge in telecom OSS/BSS domain.
* Good programming ability in any Programming language.
* Working knowledge on Unix and various application configuration and production support.
* Proficient in English in a business environment.
What We Offer:
* A competitive salary package.
* A comprehensive benefits program.
* Ongoing training and development opportunities.