Medier isn't just a marketing agency - we're creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don't just deliver campaigns - we deliver results. Our philosophy is simple - hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You're in. Locations Open to candidates currently based in, or willing to relocate to Lisbon! Position Overview The Community Manager is the "front line" of our brand. You will be responsible for the day-to-day pulse of our social channels, ensuring our global player base feels heard, entertained, and supported. This role is a perfect entry point for a social-native who thrives on real-time interaction, sports culture, and brand advocacy. You will act as the bridge between our players and our internal operations, ensuring every interaction reflects our brand voice. Key Responsibilities Daily Community Management: Monitor all social channels (X, Instagram, Facebook, TikTok) to respond to player inquiries, celebrate big wins, and foster a positive community environment. Escalation Management: Identify and elevate complex player issues, technical bugs, or VIP inquiries to the OSMM or Customer Support teams. Content Creation & Translations: Assist in the production of "on-the-fly" social content. Adapt and translate brand messaging to ensure it resonates with the sports and casino culture. Scheduling & Posting: Own the technical execution of the social calendar, ensuring all approved posts are scheduled and go live accurately across all platforms. Traffic for Boosting: Monitor organic post performance in real-time; identify high-performing content and flag it for the paid media team to receive "boosted" spend. Reporting: Pull monthly raw data and metrics; contribute initial insights on community sentiment and engagement trends to monthly performance reports. Qualifications Social Fluency: Deep understanding of X, Instagram, TikTok, and Facebook algorithms and community norms. Strong Communication: Exceptional writing skills with the ability to adopt a specific brand "voice" (witty, professional, or high-energy). Attention to Detail: Ability to manage multiple posting schedules without errors in copy or links. Location: Must be located in or willing to work from our Lisbon hub. Preferred Experience Internships or 1 year of experience in social media, PR, or customer-facing roles. A passion for sports betting or online casino gaming #J-*****-Ljbffr