At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally.
We champion an inclusive and diverse culture representative of the communities in which we live and serve.
And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint.
Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester.
With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization.
These principles drive us to make the impossible possible.
FAST: Focus + Accountability + Speed = Talkdesker.
Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results.
Accept responsibility for successes and failures.
Speed: Execute with agility and urgency.
Act promptly, decisively, and without delay.
Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU
Talkdesk is looking for an experienced Customer Success Manager to manage 20 of our largest accounts.
In this role you will be managing the relationship with the customer post implementation through their entire relationship with Talkdesk.
Your responsibilities include but are not limited to partnering with the sales team on upsells, cross sells, and renewals.
Managing the relationship with the customer and being an advocate for them internally when necessary.
Using your knowledge, industry expertise and the data available to you to be a trusted advisor.
Responsibilities:
Work with Talkdesk's customers to understand their needs and help them succeed
Assist in onboarding and ongoing support while nurturing long-term partnerships
Help customers implement their cloud-based call center to achieve strategic business goals and objectives
Ensure that our customers get the most out of their investment in Talkdesk
Develop case studies outlining KPIs and metrics related to Talkdesk's ROI
Understand why customers use Talkdesk and how they can derive more value from the different Talkdesk products and services
Find opportunities for customers to increase their usage of Talkdesk
Discover and analyze gaps in the customer experience that may lead to customer attrition.
Work cross-functionally with others to address such gaps
Provide feedback to the product team concerning customers' requests for product enhancements
Requirements:
Professional working proficiency in the English & French languages (other language proficiency is a plus)
5+ years of experience in Customer Success,