Advance Your Career as a Customer Specialist If you are passionate about assisting people and turning difficult situations into positive experiences, this position offers an exciting opportunity within a collaborative and fast-moving environment where customer satisfaction is highly valued. It is perfect for individuals who are empathetic, solution-oriented, and excellent communicators.Role Overview As a Customer Specialist, you will serve as the primary point of contact for users, providing assistance through phone, email, chat, and social media channels. You will support customers with a variety of inquiries, including account access, billing concerns, and technical issues, ensuring a smooth and efficient customer experience.Key ResponsibilitiesDeliver professional and timely support across various communication platformsAssist customers with account setup, password recovery, billing inquiries, and identity verification processesTroubleshoot technical problems and provide clear updates throughout the resolution processMaintain a positive and customer-focused approach during all interactionsAccurately document and manage customer cases according to internal proceduresCollaborate with internal departments to improve support quality and service efficiencyContribute feedback and suggestions to help enhance the overall customer experienceRequirementsLanguage Skills:Fluent in Dutch (C1/C2 level) and English (B2 level)Eligibility:EU citizenship or valid Portugueseresidency cardSkills:Strong analytical, creative, and communication abilitiesMindset:Professional, detail-oriented, proactive, and eager to learn and grow in the Travel fieldWhy Join UsCompetitive Salary:We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributionsMeal Allowance : Enjoy a meal allowance to keep you energised during working hoursHealth and Life Insurance : Benefit from comprehensive coverage to support your well-being.Remote Work:Enjoy the flexibility of working from homeRelocation Package:Receive support if relocating to ensure a smooth transitionReady to take on this exciting opportunity? Apply today, and let's connect!#J-18808-Ljbffr