Full-Time | Start: January 2026
On-Site | Head Office based in Cascais
Brave Generation Academy (BGA)
is seeking a dynamic
Sales & Admissions Officer
who combines strong interpersonal skills with initiative, attention to detail, and a results-driven mindset.The ideal candidate is a natural people-person, quick to learn, and dedicated to providing an outstanding experience for prospective learners and their families.
REQUIREMENTS
* Professional fluency in both English & Portuguese
* Eligible to work in Portugal
* Degree and or experience in Business, Education, Communications, Marketing, or a related field
* CRM experience (HubSpot preferred)
* Excellent communication and customer service skills
* Strong organisation, time management, and attention to detail
* Confidence working cross-departmentally in a fast-paced environment
* Proficiency in Microsoft Office
KEY RESPONSIBILITIES
* Lead Generation & Conversion:
Drive inbound and outbound lead generation, qualify prospects, and convert inquiries into enrolments. Maintain a strong sales pipeline and follow up promptly on all leads.
* Admissions Management:
Oversee the full admissions process from initial inquiry to confirmed enrolment, ensuring all documentation is accurate and processed on time.
* Family Engagement:
Provide clear, empathetic, and proactive guidance to families, helping them understand BGA's educational pathways and programs. Build strong relationships to support trust, confidence, and retention.
* Financial Aid & Documentation:
Track financial aid and scholarship applications in collaboration with Finance. Ensure eligibility, requirements, and timelines are clearly communicated and documentation is audit-ready.
* Data Management & Reporting:
Maintain accurate records in HubSpot and internal systems. Produce reports on lead conversion, admissions trends, and departmental performance.
* Cross-Team Collaboration & Process Improvement:
Work closely with Sales, Marketing, Academic, and Operations teams to ensure smooth learner onboarding. Identify workflow inefficiencies and contribute to improving admissions and sales processes.
KEY PERFORMANCE INDICATORS (KPIs)
* Number of qualified leads generated.
* Lead-to-enrolment conversion rate.
* Achievement of individual and team sales targets.
* Timely and professional follow-up on inquiries.
* Accuracy and completeness of admissions documentation.
* Smooth transition from inquiry to enrolment (trial-to-onboarding conversion).
* Learner retention post-onboarding.
* Family satisfaction and positive feedback.
* Accuracy and timeliness of CRM data entry and reporting.
* Collaboration and contribution to process improvements.
* Adherence to BGA policies, standards, and confidentiality.