IT Support with Polish & English (and French or Spanish)
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At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. Since our inception in Japan in 1935, Fujitsu has been at the forefront of technological advancement. Today, we are a global leader in digital transformation, dedicated to reshaping businesses and society in the digital age.
Our nearly 130,000 dedicated employees across over 50 countries form a diverse and dynamic community. We are committed to helping our employees grow and develop their careers. We believe in everyone’s potential to achieve great things and provide the resources and opportunities needed for success.
We invite you to take the next step in your career and apply. Thank you for considering Fujitsu. We look forward to growing together towards a brighter future.
Service Desk Agent
Provide a single point of contact for users, managing routine and non-routine incidents, problems, and requests. Offer 1st line support for incidents.
Key Accountabilities
* Technical Capability: Support standard technical queries related to a single product or small set of products (e.g., Microsoft products, operating systems, basic networking, PCs).
* Business Awareness: Understand the customer’s environment and service delivery needs to provide excellent service.
* Process: Document actions taken to resolve routine customer inquiries, following established processes and systems.
* Problem Solving: Take ownership of understanding and resolving basic customer problems, asking relevant questions, and escalating when beyond scope.
* Service Level: Escalate issues as needed to meet SLAs and customer expectations; monitor performance via reports and analysis.
* Team Working: Be a helpful and effective team member.
* Personal Development: Own your development with a plan in place.
Key Performance Indicators
* Customer, colleague, and manager feedback
* Technical assessments (if applicable)
* Knowledge sharing and reuse
* Proper process management
* Customer problems resolved within timescales
* Meeting service level requirements
Fujitsu values diversity and inclusion, creating a workplace where everyone feels valued and respected. We are an equal opportunity employer, prohibiting discrimination and harassment based on race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any characteristic protected by law.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
* Industries: IT Services and IT Consulting
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