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Dutch Speaking Customer Service Online Travel Agency, Lisboa
Client:
Location: Lisboa, Portugal
Job Category:
Other
Salary: $0-0/monthly
EU work permit required:
Yes
Job Views:
4
Posted:
19.04.2025
Expiry Date:
03.06.2025
Job Description:
Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Service Agent for our Online Travel Agency. In this vibrant role, you will support our Dutch-speaking clients in planning their travel experiences by addressing inquiries related to bookings, destinations, and travel itineraries. Your responsibilities will include assisting with reservations, providing recommendations for travel packages, and ensuring overall customer satisfaction. If you are passionate about travel, have excellent communication skills, and enjoy helping others, we invite you to join our enthusiastic team.
Responsibilities
- Provide exceptional customer service in Dutch for inquiries related to travel bookings and services.
- Assist customers with making, modifying, and canceling travel reservations.
- Offer insightful recommendations on travel packages, destinations, and activities.
- Handle and resolve any customer complaints or issues efficiently.
- Document customer interactions for future reference and quality assurance.
- Work collaboratively with other teams to ensure a seamless travel experience for customers.
- Stay updated about travel industry trends and changes to policies that affect customers.
Qualifications
- Fluency in Dutch and English, both written and spoken.
- Prior experience in customer service, particularly in the travel or hospitality industry is preferred.
- Strong communication skills with a focus on customer satisfaction.
- Ability to navigate multiple tasks and inquiries in a fast-paced environment.
- Familiarity with booking systems or customer service software is a plus.
- Detail-oriented, ensuring accurate documentation and resolution of inquiries.
- Willingness to work flexible hours, including weekends and holidays, if required.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And 2 Weeks Hotel)
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