**About us**:Touch, a Conetic Group company, is a disruptive Content Service Provider focused on delivering exceptional onboard experiences for aircraft and the broader transportation industry.Established in 2011, Touch is headquartered in Miami, with an additional main office in Portugal.At Touch, we understand what makes airlines unique and deliver timely, effective solutions to support them in achieving excellence.We're an agile, young-minded, and service-oriented company, always at the forefront of industry innovation.
Our qualified, resourceful, and empowered team breathes respect for airlines, suppliers, and one another.
**About the role**:- We're looking for a Operations Analyst to assist the Content Tech Op.
Coordinator with the management of daily content operations activities and administrative tasks.
- The Operations Analyst responsibilities include supporting the Content Tech Ops.
Coordinator and the Content Tech Team with coordination and relationship building with labs and hardware suppliers, managing metadata entries and quality checking all work input.
**Responsibilities**:- Support operational tasks for multiple airline/ground transportation clients;
- Support PurchaseOrders management per movie/tv title based on technical specs and airline requests and to be sent to studios;
- Support with load sheets (excel grids) and send them to labs;
- Insert of metadata/images into Hardware supplier portal;
- Handling the downloading and uploading of independent title files for encoding at our lab.
**About you**:- Based in Lisbon;
- Proficiency in English;
- High school diploma/GED (Bachelor's degree is a plus);
- Experience in the airline or entertainment industry is a plus;
- Knowledge in technicalspecs for Video (VOD) and Audio (AOD) files is a plus;
- Self-starter with strong problem-solving skills.
- Ability to multitask often and prioritize.
- Proficiency on a second language- Communication skills.
- Organizational and time management skills.
- Ethical, energetic, highly motivated, adaptable, with an enquiring mind and passion for excellence.
**About the benefits**:- Flexible working hours;
- International team;
- Birthday Leave.
**Language**:- Inglês (required)