Freelance/B2B Microsoft Dynamics 365 CRM (CCaaS) Platform EngineerWe are supporting aleading company in the aviation sectorin recruiting aFreelancer/B2BMicrosoft Dynamics 365 CRM (CCaaS) Platform Engineer .The professional will join the core product team responsible for theMicrosoft Dynamics 365 CRM and Contact Centre as a Service (CCaaS) platform, playing a key role in the transition from implementation to ongoing operation and continuous evolution of the solution and its integrations acrossAzure ,AWS, and thePower Platform .Key Responsibilities Collaborate with technical and implementation partners to ensure effective knowledge transfer and documentation for backlog items. Develop and enhanceintegrations between Microsoft Dynamics 365 CRM, Azure services, and the broader AWS ecosystem. Design and improvePower Platformcomponents, including Power Apps, Power Automate, and Power Platform Admin Centre. PerformD365 CRM customisations(PCF controls, plugins, web resources, JavaScript) to maintain and extend system functionality. ManageAzure servicesrelated to CCaaS, such asAzure Communication ServicesandEvent Grid. Develop and maintaincustom APIsto support automation and integration needs. Build and optimisechatbot and voice channel solutionsusingMicrosoft Copilot StudioandAzure Communication Services .Technical Skills Strong experience inMicrosoft Dynamics 365 Customer Service / Contact Centreenvironments. Hands-on expertise withPower Platform(Power Apps, Power Automate, Power Platform Admin Centre). Knowledge ofAzure servicesrelevant to CCaaS (Communication Services, Event Grid). Proven experience inDynamics 365 CRM development(PCF, plugins, web resources, JavaScript). Solid understanding ofAPI design and integration best practices. Experience or exposure toCopilot Studioor similar chatbot solutions. Familiarity withhybrid cloud integrations (Azure and AWS)and AWS architectural concepts (a plus). Working knowledge ofITILor similar service management frameworks.Core Competencies Strongownership and delivery mindset, able to adapt and drive results in dynamic environments. Excellentcollaborative approachwith business stakeholders, IT teams, and third-party vendors. Customer-focusedand detail-oriented, ensuring high service quality and reliability. Innovative and adaptable, open to new technologies and continuous improvement.This is an outstanding opportunity for a D365 professional eager to contribute to alarge-scale, cloud-driven CRM transformation projectwithin a global and technologically advanced organization.NOTE: this is a long-termFreelancer/B2B position