Are you a native Hebrew speaker looking for a job as a Customer Delight Representative for Social Media?
Become a member of our ambitious and motivated support team. Ensure customer satisfaction by representing one of the world's most recognizable companies and supporting their business.
Responsibilities
* Provide support to high-level clients, helping them grow across multiple channels – chat, email, and phone
* Support and expand the self-serve advertising base for clients in the online and digital advertising domain
* As a Customer Delight for Social Media, you'll provide pre and post-sales support for all self-service products
* Provide product and tool support to enhance clients' experience
* Identify and solve technical bugs and add delivery issues
* Resolve customer issues in a timely manner and pro-actively communicate with clients on progress
* Pro-actively identify areas where clients can improve the usage of our solutions
* Provide vital product insights and feedback from our customers to engineering
Requirements
* Native level of written and verbal communication skills in Hebrew
* Good knowledge of English (B2 level) is required
* Computer skills (mandatory basic skills and preferential advanced skills, like coding)
* Good analytical skills and logical thinking
* As a Customer Delight for Social Media, you'll need excellent communication skills: verbal, written and listening
* Proactive and quick learner
* Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
* Ability to multitask and work under pressure
* Availability Monday to Sunday, including rotating weekends
Benefits
* Signing Bonus 3000€
* Possibility of cooperation with leaders in various industries
* Stable work and career progression as a Customer Delight for Social Media
* Investment in training and personal development
* Health Insurance since day one in the company
* Free accommodation in shared apartment (individual room) with bills included
* Initial flight expenses refund
* Annually complementary return flight to your home country (within Europe)
* Free Portuguese language courses, sports activities and organized events
* Monthly and Quarterly Bonus