Key Account Manager
Your contribution to something big:
* Developing and maintaining strong relationships with assigned key customers (senior stakeholders) to build trust and partnership.
* Identify new business opportunities, strengthen existing relationships, and ensure customer satisfaction while meeting their needs effectively.
* This role serves as the primary liaison between customers and internal teams to guarantee successful delivery of tailored solutions that meet client requirements in terms of quality, cost, and reliability.
* Monitoring performance of the key accounts: revenue, margin, customer satisfaction, risk, forecasting.
What distinguishes you:
Required Skills & Competencies
* Bachelor's degree in Business, Sales, Engineering or related field; for more technical industries like electronics, an engineering background or strong technical familiarity is a plus.
* Several years' experience in sales/accounts/internal business development – typically 4-5 years or more before entering a full KAM role.
* Strong sales and negotiation skills (commercial acumen). Ability to analyse customer data, market/industry trends, account performance metrics. Familiarity with CRM systems, account-planning tools, perhaps technical knowledge of your industry (especially in electronics) so you can engage with customer's technical stakeholders.
* Good project- and process-coordination skills, particularly across internal functions (engineering, supply chain, etc).
* Excellent communication, ability to build relationships at senior levels both at the customer and internally.
* Strategic mindset: seeing the broader customer business and how your company can add value over time rather than just transactional selling.
* Customer-oriented, problem-solving mindset, resilience when handling complex, long-term relationships.
* Organisation and planning: managing a portfolio of tasks, account plans, multiple stakeholders, deadlines