Job Opportunity
We are a leading provider of fleet management software solutions, serving the global rental, leasing, and mobility industries. With over 30 years of experience, our company has established itself as a trusted partner for businesses worldwide.
To further drive growth and customer satisfaction, we seek a skilled and results-driven Account Manager to join our team. As a key liaison between our company and valued customers, you will play a pivotal role in fostering relationships, addressing customer needs, and driving revenue expansion.
Your responsibilities will include:
Tier II/III Customer Management
• Serve as the primary point of contact for managing Tier II/III customers, providing personalized attention and addressing any concerns or inquiries they may have.
• Coordinate regular meetings with customers to nurture relationships, gather feedback, and provide a comprehensive overview of their relationship with us, ensuring satisfaction.
• Prepare meeting agendas and materials in notes shared with clients for follow-up.
• Gather information regarding client business strategies to understand where our product portfolio fits.
• Collect information for future product development.
• Implement scalable processes to ensure seamless customer interactions.
Manage Customer Requests
• Liaise between product and customers regarding specific development requests.
• Negotiate prices associated with customer requests.
• Maintain accurate records of customer interactions and resolutions using CRM software.
• Provide timely updates and follow-up to customers regarding the status of their requests or issues.
• Collaborate with cross-functional teams to deliver on commitments made to customers and ensure a seamless experience.
Manage Upsells
• Proactively identify opportunities for upselling or cross-selling additional products or services to existing customers based on their usage patterns, needs, and objectives.
• Develop targeted upselling strategies and campaigns.
• Track and report on upgrade metrics and success rates, identifying areas for improvement and optimization.
• Present upsell opportunities to customers in a consultative manner, highlighting the value and benefits of proposed offerings.
• Negotiate terms and pricing as needed to secure upsell opportunities.
• Engage customers on the benefits and features of our newest SaaS product.
• Coordinate with relevant teams to facilitate seamless implementation of upgrades.
• Negotiate terms, pricing, and contract renewals as needed to secure upsell opportunities.
Requirements
• At least 3 years of work experience in the Car Rental industry or in a SaaS Company.
• Previous experience in a B2B Account Manager/Sales role is mandatory.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
• A people-person who loves to collaborate in cross-country & cross-team projects.
• Willing to learn a business from the ground up and not be afraid to suggest and pitch new ideas.
• Strategic thinking and problem-solving abilities, with a focus on driving customer satisfaction and revenue growth.
• Great interpersonal & communication skills in Portuguese and English (French and Spanish would be a strong plus).
• Being resourceful and gifted with great ownership while managing different deals.
• Proficiency in CRM software and Jira/Confluence would be a big plus.
• Previous experience in Tech or a Startup would be a plus but not mandatory.
Benefits
• Health insurance for yourself and any children under 18 after 3 months of employment.
• Gym membership after 3 months.
• Coverflex Card.
• Free Friday Afternoon.
• Extra day of holiday on your birthday if it falls on a working day.
• Extra day of holiday for every 5 years of employment.
• Volunteering/charity work allowance of 2 days per year.
• Free coffee and fresh fruit at the office, as well as team lunch on the last Thursday of each month.