We are looking for a motivated Czech Customer Support to join our team in Lisbon. This opportunity allows you to engage with an international clientele and provide exceptional customer service within our dynamic environment. If you are enthusiastic about helping customers and thrive in a fast-paced setting, we encourage you to consider this exciting role.
Core Responsibilities in Czech Customer Service
* Deliver top-tier customer support via phone, email, and live chat to Czech-speaking clients.
* Resolve customer inquiries and issues effectively, ensuring a high level of satisfaction.
* Maintain a deep understanding of our products and services to provide knowledgeable assistance.
* Document customer interactions and update records in our Customer Relationship Management (CRM) system.
* Collaborate with team members to improve service delivery and customer satisfaction.
* Identify potential areas for service enhancements and communicate insights to internal teams.
* Ensure adherence to company policies and procedures in all customer interactions.
* Stay informed on product updates and industry trends to offer relevant solutions to customers.
Key Competencies and Qualifications
* Fluency in Czech and proficiency in English, both written and spoken.
* Previous experience in customer support or a related field is advantageous.
* Strong communication skills with the ability to convey information clearly.
* Detail-oriented with excellent problem-solving capabilities.
* A positive attitude and the ability to work well as part of a collaborative team.
* Capacity to manage time effectively and handle multiple tasks simultaneously.
* Familiarity with CRM systems and customer service tools is a plus.
* Motivated self-starter who is eager to learn and contribute to the team's success.
Benefits of Joining Our Customer Support Team
* Be part of a supportive and inclusive team in a leading international company.
* Competitive salary with potential bonus schemes based on performance.
* Opportunities for professional growth and career advancement.
* Flexible working conditions to promote a healthy work-life balance.
* Participate in meaningful customer service initiatives that enhance user experience.
If you are a dedicated customer service professional eager to utilise your Czech language skills and enhance customer experiences, we invite you to apply. Become a vital member of our team in Lisbon and contribute to our customer-centric success.
Teleperformance PT