Your responsibilities and impact working as a Technical Support Specialist will be :
Providing support to customers by responding to inbound requests and document relevant case information
Assisting users with pre-sales, general inquiries and technical support issues via phone / email / social media channels
Adapting the brand's voice and tone for interactions on both private (phone / email / chat) and public (social / forums / e-commerce reviews) channel
Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner
Skills, qualifications and interests you need to succeed in this role :
You must be a French Native speaker and good English (B2 level)
Interest or willing to learn about CMS platforms at like Wordpress / Shopify / Wix / Joomla or similar
Experience or interest for online advertising or ad product experience
Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template / process
Experience working in a B2B environment
Strong communication, customer service, relationship management and support skills
What’s in it for you?
Contract type : a fixed-term contract for one year that can be renewed every year
Working hours : Mon – Fri 8 am to 5 pm (40 hrs / week)
Training : 9 weeks
Salary conditions (
* 2 options : a.) Including free accommodation (shared flat, all bills included) : 1040€ gross / month + bonus of up to 300€ gross per quarter
b.) Without accommodation : 1240€ gross / month + bonus of up to 300€ gross per quarter
Signing bonus of 1500€
* Compensation of the training period 100%
For international applicants :
Reimbursement of your initial flight costs after 9 months
Pick up from the airport
Annual return ticket to your home country (within the EU)
Help with paperwork, opening a bank account, etc. upon arrival
Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
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