We are looking for an IT Service Change Manager to join our Client's team on a REMOTE working model from Portugal.
Eligibility:
Candidate must reside in Portugal for a minimum during last 5 years.
Portuguese Citizenship is mandatory.
Completed Bachelor or Master degree is a must.
Candidate must be prepared to obtain EU Clearance after accepting the job offer.
Responsibilities:
IT Service Change Management:
Providestatus reportsfor implemented IT service changes to senior management.
Executeroutine changesin a live IT service environment.
Generateschedulesand time estimates for planned IT service changes.
Participate in theanalysis of risks, costs, and benefitsfor proposed IT service changes.
Document procedures and implemented changes within the IT service ecosystem.
Change Control:
Develop, document, and implement changes based onrequests for change.
Applychange control proceduresto ensure smooth and consistent processes.
Utilizetools, techniques, and processesto manage, track, and report on change requests.
Requirements Definition and Management:
Use standard techniques toelicit, specify, and document requirementsfor clearly defined subject areas.
Assist in thedefinition, management, and creation of a requirements baseline.
Aid in investigating and applying authorized changes within the systems.
Risk Management:
Conductbasic risk management activitiesto identify and mitigate risks.
Maintaindocumentation of risks, threats, vulnerabilities, and their mitigation actions.
Candidate Requirements:
Completed Bachelor or Master Degree is a must.
At least3+ yearsof practical experience handlingchange requestsfrom initiation to closure, engaging with relevant process owners and stakeholders.
Training and Certifications:
ITIL v3/v4 Foundation Certification (mandatory).
Why Join Us?
Employment:
Indefinite Contract from the start.
Health Insurance:
Comprehensive coverage for your well-being.
Remote Work Model
Continuous Learning:
Access to a Udemy Business subscription with thousands of workshops and courses.
Team Culture:
Collaborative and innovative work environment.
If you meet the above criteria and are ready for an exciting opportunity in a dynamic environment, submit your CV!