Job Description
We are seeking a highly skilled and motivated individual to join our team as an IT Support Professional. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service and has a strong technical background.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. They will also be responsible for providing technical support to customers via phone, email, and chat, and for resolving technical issues in a timely and efficient manner.
Required Skills and Qualifications
* Language Skills: Fluency in Spanish, Portuguese, and English
* Technical Skills: Basic understanding of computer systems, mobile devices, and other tech products; good MS Office Suite knowledge
* Soft Skills: Analytical thinking, self-starter skills, and ability to work flexibly
Benefits
As a valued member of our team, you will enjoy a dynamic work environment that values respect, integrity, customer focus, and innovation. You will also have the opportunity to work with a talented and diverse group of professionals who share your passion for delivering exceptional results.
Others
In this role, you will be responsible for arranging working schedules with colleagues flexibly, according to business needs. You will also be expected to inform the management team whenever information in Standard Operating Procedures (SOP) is identified as out-of-date. Your goal will be to provide seamless support to customers and ensure that their technical issues are resolved efficiently and effectively.