MAIA, Portugal
About Nonius
Nonius is a leading provider of Guest Technology Solutions for the hospitality industry, serving over 500,000 hotel rooms worldwide. Our solutions include cloud and edge computing, AI, IoT, networking, and digital guest experiences, helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology for healthcare, maritime, and co-living spaces, integrating with global partners like Samsung, LG, Google, and Apple to drive seamless innovation.
Job description/ responsibilities
We are looking for a Customer Success Engineer to be part of our Digital Signage Business Unit Team.
This position is based in the city of Maia in Portugal.
Responsibilities
* Support sales people with set-up of demos or PoCs;
* Support on-board of new clients to our Cloud Signage platforms;
* Support queries on product-specific issues on installation & ongoing;
* Bug catching & testing new features for the developers;
* Update training materials & documentation for colleagues;
* Collect and bring issues to Product Manager;
* Daily communication and relationship with customers to engage and guide them;
* Answering calls and replying to email in relation to the product support.
Must Have
* Degree in Informatics, Electronics, or equivalent working experience;
* Experience with customer service;
* Fluent in English (spoken and written);
* Excited about immersing yourself in the world of technology;
* Empathy towards helping customers and ability to manage the customer expectations;
* Creative, resourceful, detail-oriented and highly organized.
Nice to have
* Fluent in French (spoken and written);
* Knowledge of IPTV protocols and technologies;
* Linux command line;
* Scripting Languages;
* Previous experience in similar positions;
* Other languages.
What's great in the job?
* Great team of smart people, in a friendly and open culture
* Real responsibilities and autonomy
* Expand your knowledge of various countries and regions
* Great career opportunity in a fast-evolving Technology company
* Contribute to the greater experience of millions of Travellers around the World
Know About
What We Offer
Perks
A full-time position
Attractive salary package.
Trainings
Opportunities for training and development.
Health
Health insurance provided to all employees.
Eat & Drink
Office with staff kitchen with free beverages.