The Artificial Intelligence Relationship Manager role is a dynamic customer advisory position responsible for getting customers to business outcomes as fast as possible using cutting-edge AI solutions.
Key Responsibilities
* Proactive customer health management through intentional, outcome-driven customer engagement
* Cultivating, strengthening, and accelerating growth of customer relationships
To achieve these goals, the mission of the AI Relationship Management team will be to:
* Drive AI adoption through outcome-driven engagement throughout the customer's journey and by being a product expert using AI Agents
* Be the AI specialist partner in Success for the Customer Success organisation, functioning as an internal business partner and driving AI adoption into overall success planning
* Work hand in hand with Customer Success, Professional Services and Prod Dev to ensure customers are realising value with AI
Key Skills
* Product expertise and comprehensive understanding of how AI can be used to create value for customer service teams
* Delivering a world-class customer experience anchored on getting our customers to value as quickly as possible - Partner with Professional Services by engaging in customer onboarding by helping to define objectives, project scope and minimizing time-to-value
* Driving, enabling and removing obstacles to adoption of AI Agents - Keep engagement high through recurring outcome-driven engagement, committing to mutual Success Plans with each customer, outlining strategic goals, mutual initiatives, what measured success looks like, and a roadmap of future projects to drive solution sophistication, maximize value and secure renewal
* Tirelessly advocating for the customer across the ecosystem, including bringing prioritized & data-driven customer feedback and insight back into the product development team
* Developing strong relationships with customer leaders at all levels of an organization - from CIO and business leaders to IT experts, professionals and architects