Customer Service Agent – E-Health Platform (French)
Location: Braga, Portugal
Office-based role — Relocation required
Introduction
We are looking for a French-speaking Customer Service Agent to join an innovative e-health platform based in Braga, Portugal. In this role, you will support users with platform-related inquiries while contributing to a positive and reliable digital healthcare experience.
Relocation is required. A full relocation package is provided, including flight tickets, hotel accommodation, and relocation assistance.
Only candidates with an EU passport or a valid work permit for Portugal can be considered.
Responsibilities
* Support users via phone, email, or chat
* Assist with account access, platform usage, and general inquiries
* Provide clear and empathetic guidance
* Document cases accurately in internal systems
* Ensure high service quality and data confidentiality
Requirements
* Fluency in French
* Good level of English
* Customer-oriented mindset
* Previous customer service experience is an advantage
* EU passport or valid Portuguese work permit (mandatory)
What We Offer
* Full relocation package
* Competitive salary and benefits
* Paid training
* Stable role in a growing digital health environment
Apply Now
Join a meaningful project and build your career in Braga.