Kick-start Your Career in E-Commerce Advisor — Help Customers Worldwide
Step into a fast-paced, collaborative environment where your digital confidence and problem-solving mindset truly matter. If you enjoy helping people, communicate clearly in writing, and feel comfortable using online tools, this role could be a great fit. Support is provided
only via chat and email
—
no phone work
.
Role Overview:
As an E-Commerce Customer Advisor, you'll help ensure smooth and positive online shopping journeys. Through friendly, accurate written communication, you'll guide customers, resolve issues, and support a reliable platform. This role is ideal for people who like structured processes, care about customer satisfaction, and want to grow in a tech-driven environment.
Key Responsibilities:
* Assist customers via chat and email ONLY with professional, empathetic, and accurate responses
* Follow internal procedures (SOPs) to resolve issues efficiently or escalate when necessary
* Achieve performance goals, including quality standards and SLA targets
* Stay up to date with product changes, platform updates, and best practices through ongoing training
* Keep a customer-first approach, delivering clear and practical solutions
* Share feedback and insights to help improve processes and enhance the customer experience
Requirements:
* Language Skills: Fluent in German (C1 level) and English (B2 level)
* Eligibility: EU citizenship or valid Portuguese residency card
* Skills: Strong analytical, creative, and communication abilities
* Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field
Why join us:
* Competitive Salary: Your expertise and dedication are rewarded
* Language Bonus: Additional rewards for your language proficiency
* Meal Allowance: Daily support during your work hours
* Health & Life Insurance: Comprehensive benefits for your well-being
* Collaborative Team: Be part of a communicative and supportive work environment
* Relocation Assistance: Smooth transition support for your move
* Onsite Work Environment: Be part of a supportive and communicative team
Ready to Take Your Career to the Next Level?
Apply now and be a key player in delivering outstanding customer experiences while advancing your career