P Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people.Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people.With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas: ulli DECSKILL TALENT: We believe that our people are key to our success.Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients.We collaborate with clients to drive innovation, ensuring project success and business growth./lili DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations./lili DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value./li /ulp At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress./pp We are looking for an Service Delivery Manager! /pp Responsibilities: /pulli Supporting various clients#39; critical systems through your knowledge of software application support and deployment /lili Own the strategic and operational delivery to the end client /lili Manage the relationship with the client throughout the project duration /lili Be a main point of contact for solutions and services /lili Manage the application transformation and its delivery /lili Identify potential issues and take action to head them off before they eventuate, whether they be technical, requirements or people based /lili Collaborating with management to gather and analyze operational information./lili Tracking implementation progress and reporting to management./lili Coaching managers and supervisors to improve implementation communication and realization./lili Responsible for Dashboard production specific to the activities of the Infrastructure Deployment Support Department (Service Now)./li /ulp Requirements: /pulli Norms and Standards: /lili Adopt the ITGP culture values./lili Participate in the workshop regarding these themes.: /lili Minimum 3 years of experience /lili IT Infrastructure /lili Production Operation Steering /lili IT Risk and Cyber Security /lili Risk identification and follow-up; /lili Coordination and motivation skills; /lili Know how to delegate; /lili Systematic, critical and logical thinking; /lili Summarization capabilities; /lili Be committed, demanding and pedagogue; /lili Exceptional ability to solve problems and think analytically; /lili Great organizational, project, and time management skills; /lili Able to work in a big team (great team spirit); /lili Good level of english./li /ulp If you#39;re interested in this job please send your CV to, with the reference "CA/Service Delivery Manager"./pp Thank you! :) /pp Decskill is committed to equality and non-discrimination with all our talents.We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being./p /p