The ideal candidate will be an experienced customer support and service delivery professional with strong project management and technical coordination skills. He will serve as the single point of contact for clients, managing service delivery, coordinating technical support, and driving operational improvements. Proficiency in Portuguese, English and French is mandatory, along with a strong ability to communicate, analyze service gaps, and manage customer satisfaction initiatives in a remote, cross-functional environment.Responsibilities:Act as a liaison between customer and technical support teamsManage and improve service delivery processesConduct regular customer reviews and performance reportsCoordinate technical escalations and service issuesLead customer-facing projects and support initiativesQualifications:5+ years in customer support/service delivery/project managementStrong communication, analytical and project management skillsKnowledge of Cisco technologies and ITIL is a plusFluent in Portuguese, English and FrenchExperience in remote and matrixed environments