Below is a refined version of the job description, improving clarity, formatting, and focus:
Premier Customer Care Representative-Associate (ID) - Lisbon
Client: FedEx
Location: Lisbon, Portugal
Job Category: Other
EU work permit required: Yes
Job Reference: 4c9d20e6ee42
Job Views: 2
Posted: 10.05.2025
Expiry Date: 24.06.2025
Job Description
Join our team as a Premier Customer Care Representative and be the first point of contact for our valued customers. At FedEx, a global leader in express transportation, you'll help build loyalty and trust through exceptional customer service.
What You Will Be Doing
* Providing proactive, accurate information and guidance via voice, chat, or email
* Advising customers on using FedEx services and tools
* Resolving service-related issues and identifying long-term solutions
* Entering data accurately into our systems and preparing reports
* Identifying opportunities to grow our business with customers
* Collaborating with other teams to ensure outstanding customer experiences
What You Bring
* Experience in customer service; selling experience is a plus
* Excellent communication skills
* Computer literacy and system navigation skills
* Problem-solving mindset and commercial awareness
* Positive attitude and ability to work under pressure
* Empathy, confidence, and friendliness
* Flexibility and adaptability in a dynamic environment
* Desire to work in an international, fast-paced team
What We Offer
* Attractive compensation package
* Training and on-the-job learning opportunities
* Resources for skill and knowledge development
* Tuition Assistance Program (*for permanent contracts)
* Employee Assistance Program for personal and family support
* Reduced-rate shipping benefits
* Career growth opportunities
* Being part of a trusted, admired global brand
Bring your ideas, individuality, and dreams to our community. Join FedEx and shape your future with us.
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