Remote German-Speaking Customer Care (Rental Cars)Are youfluent in Germanand passionate about customer service? Join a well-knownRental Car Company project as a Customer Service Representativeand assist customers with their inquiries in a dynamic and rewarding environment! Location: Remote from mainland Portugal Start Date: May 15, 2025 Contract Type: Permanent (3-month trial period) ResponsibilitiesAssist customers via phone, email, and chat regarding rental services Resolve inquiries related to reservations, billing, and policies Provide outstanding customer support and ensure customer satisfaction Working Hours40 hours/week, 8 hours/day, following rotational shift pattern distributed in the following hours: Monday to Friday: rotational shifts between 07:00 AM and 08:00 PM Saturday: 08:00 AM 04:00 PM Sunday: 08:00 AM 05:00 PM Two rotational days off per week Required DocumentsEU ID or Residence Card for Portugal RequirementsFluency in German (C2 level or above), written and spoken Good command of English (B2 level or above), written and spoken Previous experience in customer service is an advantage but not mandatory Strong communication and problem-solving skills Ability to work in a fast-paced environment and handle customer inquiries efficiently Basic computer skills and ability to learn new systems quickly Availability to work in rotational shifts, including weekends and holidays Must be based in mainland Portugal—anywhere apart from Lisbon Metropolitan area (no relocation assistance is provided for this role; if you need relocation, please apply and mention it separately and we may be able to offer you a different role with relocation help) If you're ready to take on this exciting opportunity, apply today by sending your up-to-date CV in English! Salary & BenefitsInitial paid training period Extras for working on Sundays and public holidays Performance Bonus: EUR 120 per month, paid 12 times a year Complexity Bonus: EUR 30 per month, paid 12 times a year Meal Allowance: EUR 7.23 per working day, net, paid in a meal card (approx. EUR 159 per month, net) Health Insurance: Paid by the employee for the first 6 months, then fully covered#J-18808-Ljbffr