Job Description
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We are looking for a skilled IT Business Analyst to deliver exceptional customer experiences and translate customer requirements into innovative IT solutions. The ideal candidate will have a passion for working with Microsoft Dynamics CRM & Power BI.
Key Responsibilities:
* Interact with business users to discuss requirements and design solutions for Microsoft Dynamics CRM & Power BI.
* Run operational activities such as incident management, change management, problem management, and SLA in the area of Microsoft Dynamics and Power BI.
* Perform feasibility analysis, scope projects to prioritize deliverables and product functionalities.
* Review and edit requirements, specifications, business processes, and recommendations related to proposed solutions.
* Partner with internal and external stakeholders to develop functional specifications for business requirements.
* Support writing user stories, designs, development, and test management for operational and project activities.
* Manage projects for proof of concepts and development/configurations of prototypes together with internal and external experts within Microsoft Dynamics & Power BI.
* Ensure overall operations of Microsoft Dynamics & Power BI in close cooperation with internal and external suppliers.
* Presentation and discussion of results on different management levels within IT and with our internal customers.
Requirements:
* Bachelor's degree in Informatics, Computer Science, Data Science, Business Administration, or a similar field.
* At least 3 years of experience strictly related to the area of Microsoft Dynamics CRM & Power BI.
* Strong understanding of OOB Microsoft Dynamics 365 CRM modules and the functional configurations and capabilities of the product.
* Experience with Power Automate, Power Apps, Power BI.
* Experience designing configuration and customizations on Dynamics 365 CRM, and understanding when OOB features can suffice, and when customization is required.
* Experience in business and IT management to plan ongoing feature development and product maintenance.
* Experience in communicating and coordinating with internal business customers and other IT analysts to determine software requirements and system impacts.
* Experience in DevOps processes and approach.
* Agile methodology experience such as epics, user stories, features, MVP.
* Understanding of Azure DevOps tool for Requirement engineering, Test Management & Deployment.
* Ability to support business stakeholders in the preparation and validation of UAT testing activities.
* Fluency in English, basic German language skills a plus.