Job Opportunity:
As a key member of our team, you will oversee the delivery of exceptional customer experiences through efficient and timely service assistance. This role demands leadership skills, problem-solving abilities, and a technical background.
Main Responsibilities:
* Coordinate and supervise the team to deliver outstanding customer experiences.
* Monitor key performance indicators to optimize after-sales service effectiveness.
* Foster continuous improvement, growth, and professionalism within the team.
* Address and resolve customer complaints promptly and effectively.
Expected Qualifications:
* Strong leadership skills to motivate and manage the team.
* Proficiency in Microsoft Office tools and data analytics software.
* Qualification in Engineering or a related field, with experience in industrial machinery.
* Fluency in Portuguese and English.
About Our Organization:
We value diversity and equality, encouraging everyone to apply regardless of their background. We strive for excellence in innovation, technology, and sustainable solutions that drive a cleaner future.