We are now looking for a Quality Project for Airbus GBS.
Join quality as Customer Services Quality Manager for Flight Hours Services (FHS) and be a key player in Customer Services transformation journey.
The main tasks and responsibilities will include:
* Leads or facilitates the resolution of complex / repetitive quality issues using problem solving methods.
* Drumbeats actions launched from Particular Problem Solving, and from FHS process and Warehouse surveillance findings.
* Analyses these actions, identifies clusters and launches/supports improvement projects with the business.
* Supports improvement of FHS Quality way of working (including Toulouse, Singapore, New Delhi and Bangalore).
* Contributes to guarantee the adherence of FHS deliverables to applicable regulatory & contractual requirements to ensure Right First Time and Customer Satisfaction.
* Contributes to maintain a solid FHS Quality Management System, in close coordination with international local Quality Teams.
* Leads or supports quality continuous improvements projects in the frame of FHS transformation.
* Analyses, integrates and provides quantitative and qualitative data to support discussions and decision making at Programme or Project Management level.
* Supports FHS Quality Risk and Opportunities management.
* Supports performance monitoring: updates FHS Quality KPI, reports and identifies room for improvement.
Requirements
* 2 to 3 years of experience in project and portfolio management knowledge (scope, organization, cost, schedule).
* Problem solving mindset.
* Ability to facilitate improvement workshops.
* Ability to work in a multi-cultural environment and multifunctional team.
* Stakeholder management, listening, negotiation, conflict management, change management and communication skills.
* Autonomous, rigorous and reliable way of working.
* Service and problem-solving oriented behavior.
* English: advanced level.
What’s in it for you (benefits)
* Diverse career opportunities within Airbus European core countries or in other regions around the world.
* A hybrid working model, allowing you to combine onsite and offsite work.
* A modern office, well connected to public transportation.
* A motivated and fun crew to grow and build and shape the GBS together.
* An intense and exciting onboarding experience.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company: Airbus Portugal SA
Employment Type: Permanent
Experience Level: Entry Level
Job Family: Programme & Project Management
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