Job Description:
We are seeking a highly skilled Technical Solutions Specialist to join our team. As a key technical and business partner, you will work closely with our global professional services team to deliver tailored solutions that address the unique challenges of our customers' IT and OT environments.
You will be responsible for developing a deep understanding of our IT software solutions, including capabilities, integration points, and value proposition for very large enterprises.
Your expertise will enable you to translate customer needs, challenges, and objectives into impactful customer solutions that decrease time to value in using TeamViewer products.
You will drive the customer onboarding journey through technical expertise in customizations available and ensure customer requirements are met through the implementation process.
In this role, you will act as a trusted advisor, working with cross-functional teams to ensure solutions meet customer expectations and technical feasibility.
Required Skills and Qualifications:
* Proven experience (3+ years) as a Technical Support Engineer, Solution Engineer, or similar role within the IT or OT software industry, servicing Large Accounts in Direct Mode;
* Expertise in enterprise software solutions, preferably in IT/OT integration, data analytics, cloud technologies, or industrial IoT;
* Strong understanding of enterprise environments, including typical challenges, architectures, and decision-making processes;
* Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences;
* Experience with enterprise-level SaaS implementation engagements and solution design;
* Proficiency in modern tools and platforms (e.g., cloud infrastructure, virtualization, APIs, and middleware);
* A team player with a collaborative mindset and a customer-first approach;
* Fluency in English and German is mandatory.
Benefits:
* Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
* Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation.
* A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
* Flextime: Tailor your schedule for an optimal work-life balance.