.At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally.
We champion an inclusive and diverse culture representative of the communities in which we live and serve.
And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint.
Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester.
With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization.
These principles drive us to make the impossible possible.
FAST: Focus + Accountability + Speed = Talkdesker.Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.Accountability: Hold self and others accountable to meet commitments and drive results.
Accept responsibility for successes and failures.Speed: Execute with agility and urgency.
Act promptly, decisively, and without delay.
Make good and timely decisions that keep the organization moving forward.Talkdesker: YOU!Are you excited about working with cutting-edge technologies, such as AI, big data analytics, and business intelligence (BI)?
Are you motivated to join a dynamic engineering team and contribute to a leading technology company?If so, an exciting opportunity awaits you at Talkdesk.
We are the global leaders in customer experience solutions powered by AI.
Our mission is to elevate the customer service experience through innovative cloud-based AI and big data technologies.As a Software Engineer, you will participate in the development of AI-driven architectures that power our intelligent customer engagement platforms.
Your role will contribute to shaping AI-powered customer experiences and enhancing the efficiency of our service platforms.Job Responsibilities:Develop, test and deploy a cloud-based data foundation system and AI agent platform.
This involves leveraging AI/ML models, applying prompt engineering techniques, and conducting data analysis across structured, semi-structured, and unstructured data.
Utilize technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing.Work effectively with team members, following directions from team leads and mentors to independently deliver projects.Play an active role in delivering scalable solutions that align with established technical designs and industry best practices