Forecast Delivery & Customer Champion
Sybilion helps companies outsmart uncertainty with human-first AI: we cut through trillions of global signals to deliver clear, evidence-backed forecasting recommendations that teams can actually act on.
We're looking for a Delivery Manager who becomes the customer's trusted partner, owns delivery end-to-end, and translates forecasting into the customer's language so it lands with procurement, supply chain, and commercial stakeholders.
What you'll do
- Own forecast delivery for German-speaking customers (DACH): onboarding → recurring delivery → adoption → renewal readiness.
- Run customer calls in German (and English when needed): set agendas, drive decisions, unblock stakeholders, follow through.
- Be the customer champion internally: represent their perspective, push for what matters, and coordinate across product, data science, and engineering.
- Translate forecasts into plain language: what's happening, why it's happening, what to watch, and what action is recommended.
- Ensure quality and clarity: sanity-check outputs, flag edge cases, and make insights executive-ready (slides, short briefs, QBRs).
- Define and track success: adoption milestones, stakeholder alignment, delivery cadence, value realization.
- Manage delivery risks: scope, timelines, expectations, escalations—calmly and proactively.
What we're looking for
- Fluent German (C1+) and strong English.
- 3+ years in a customer-facing delivery role (Customer Success, Implementation, Solutions/Delivery, Consulting, RevOps/CS Ops, Analytics delivery, etc.).
- Conceptual comfort with forecasts, uncertainty, and "why" explanations (you don't need to be a data scientist, but you must understand and communicate the logic).
- Strong stakeholder management: you can handle execs and operators, align competing priorities, and keep momentum.
- Customer-first mindset with backbone: empathetic, direct, and able to manage expectations without losing trust.
- Highly structured: excellent written comms, action tracking, and project management habits.
Nice to have
- Experience in procurement, supply chain, commodities, chemicals/materials, or industrial settings.
- Exposure to AI / analytics products (especially explainable insights, decision-support tools).
- Comfort with light data work (Excel/Sheets, dashboards; SQL/BI is a plus).
Why Sybilion
- Real ownership: you'll directly shape how customers experience (and trust) our forecasts.
- Work closely with a tight team across product and data science.
- A product with a clear promise: operational clarity, not "predictions in a vacuum."
Role details
- Employment: Full-time
- Location: Porto
- Travel: Occasional travel to customer sites (primarily DACH)
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