Come and work with us.
We are looking for a talented and accomplished Social Media Insights & Listening Analyst to join our team.
As a Social Media Insights & Listening Analyst, your daily responsibilities will include:
* Conduct social listening and conversation audits across a variety of digital platforms
* Monitor brand reputation and potential crises, with daily tracking and detailed reporting
* Analyze online conversations and customer insights across social media platforms—including Facebook groups and forums—on relevant trends, products, brands, and companies
* Lead both quantitative and qualitative research studies, delivering actionable insights and strategic recommendations
* Map and assess online debates and trending topics, identifying key arguments, influencers, and sensitivity levels
* Evaluate and report on clients’ social media performance, offering data-driven recommendations for improvement
* Perform competitive benchmarking and track industry trends in social media, social listening, and customer care
* Stay up to date on the latest social media tools, technologies, and emerging trends
To succeed in the role, you will need to have:
* Mandatory: Master’s degree from a university, business school, or communication school, with a specialization in Data Analysis & Processing
* Mandatory: Fluency in Portuguese, Spanish, and English (spoken and written)
* Deep passion for the digital and social media landscape
* Proficient in Microsoft Office, especially Excel and PowerPoint
* Skilled in using digital analytics and social listening platforms (e.g., Sprinklr, Talkwalker, or similar)
* Excellent writing skills with impeccable spelling and grammar
* Energetic, detail-oriented, inquisitive, and creative mindset
Benefits:
* Competitive wages
* Paid professional training
* Employee discounts
* Private healthcare & dental insurance (after six months of employment)
* Growth opportunities through various development programs
* Fun and engaging company-wide initiatives, including our EverBetter wellness program
* Job stability
* Life-long skills and experience
* Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
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