As a Customer Success Manager, you will be joining our office in Lisbon, Portugal. Your main goal is to develop a positive customer experience, drive adoption and client retention.
Your main responsibilities include learning the ins and outs of our product to evangelize its capabilities, partnering with customers to understand their goals and provide recommendations based on your experience and product knowledge. You must also identify if a customer relationship might be at risk by analyzing metrics.
1. Learn about our product features to communicate their value effectively
2. Partner with customers through various touchpoints
3. Analyze key performance indicators (KPIs) for successful relationships
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