Job Overview
We are seeking a highly motivated and detail-oriented Airline Support Specialist to join our dynamic team. In this role, you will be the first point of contact for travelers, managing inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations across various channels.
* You will guide customers through booking options, explain fares and baggage rules, and ensure a seamless travel experience.
* With full training and ongoing development, you will acquire the skills necessary to deliver exceptional customer service in a fast-paced environment.
Key Responsibilities
* Deliver professional, timely assistance via phone, email, chat, and social channels.
* Support passengers with bookings, flight changes, and cancellations.
* Clearly communicate policies on fares, baggage, and special services.
* Provide information on check-in, boarding, and travel requirements.
* Suggest routes, upgrades, and tailored travel solutions.
* Collaborate with internal teams to resolve complex cases.
* Keep accurate records of customer interactions and solutions.
* Stay up-to-date with airline policies, promotions, and industry regulations.
* Participate in regular training to sharpen skills and advance in the role.