Implementation Engineer (Enterprise Saa S) ID48790Full time | Agile Engine | PortugalPosted On 02/11/2026Job InformationCity Ponta DelgadaState/Province Região Autônoma dos Açores9500-167IT ServicesJob DescriptionAgile Engine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.WHY JOIN USIf you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!ABOUT THE ROLEWe are looking for a Senior Implementation Engineer to drive high-impact enterprise Saa S implementations that connect complex IT/OT environments with real business value. This role blends deep technical leadership, solution design, and customer partnership to accelerate onboarding and maximize outcomes for large-scale organizations. It stands out for its strategic influence, cross-functional collaboration, and the opportunity to act as a trusted advisor in complex enterprise Saa S transformation programs.WHAT YOU WILL DODevelop and maintain a deep understanding of IT software solutions, including capabilities, integration points, and value proposition for very large enterprises;Partner with internal stakeholders and meet with client stakeholders to identify needs, challenges, and objectives, translating them into customer solutions that decrease time to value;Drive the customer onboarding journey through technical expertise in available customizations and ensure requirements are met during implementation;Act as a trusted advisor collaborating with cross-functional teams such as Product Management, Customer Success, and R&D to ensure solutions meet expectations and technical feasibility;Stay informed on industry trends, competitive solutions, and evolving IT/OT technologies to provide thought leadership to internal and external stakeholders.MUST HAVES3+ yearsof experience as a Technical Support Engineer, Solution Engineer, or similar role within the IT or OT software industry servicing large accounts;Solid understanding ofTCP/IP networking fundamentals, TCP vs UDP troubleshooting, and routing basics;Experience working withVPNsand proxy authentication scenarios;Hands‐on experience configuring and troubleshootingfirewall rulesinbound and outbound;Awareness of conditional access and secure gateway concepts;Knowledge of ports and protocols;Expertise in enterprise software solutions, preferably in IT/OT integration, data analytics, cloud technologies, or industrial Io T;Strong understanding of enterprise environments, including challenges, architectures, and decision‐making processes;Exceptional communication and presentation skills with the ability to explain complex technical concepts to technical and non-technical audiences;Experience with enterprise-levelSaa Simplementation engagements and solution design;Proficiency with modern tools and platforms such as cloud infrastructure, virtualization, APIs, and middleware;Fluency in English.NICE TO HAVESExperience integrating or working with tools such as Service Now, secure web gateways or zero‐trust platforms, and other ITSM, IAM, or security proxy solutions;German and French language skills.PERKS AND BENEFITSProfessional growth:Mentorship, Tech Talks, and personalized growth roadmaps.Competitive compensation:USD-based pay with education, fitness, and team activity budgets.Exciting projects:Modern solutions with Fortune 500 and top product companies.Flextime:Flexible schedule with remote and office options.