Specialist IS Business System Analyst At Amgen, Technology isn't just a support function—it's a catalyst for discovery, transformation, and real‐world impact. In this role, you will work at the intersection of science, data, and innovation, managing the engagement model between Amgen's Technology organization and Global Commercial Operations. You will collaborate with business leaders and technology teams, delivering business value in an agile model using technologies such as AWS, Databricks, and Airflow. What You Will Do Collaborate with Business SMEs, Data Scientists and Product Managers to manage business analysis activities, ensuring alignment with technology and product goals on the Decision Science product team. Become a subject‐matter expert in Decision Science and Next Best Action capabilities by researching, deploying, and sustaining features built according to the Scaled Agile Framework (SAFe). Lead voice‐of‐the‐customer assessments to define business processes and product needs. Lead UAT and production readiness (test cases, traceability, data validation, model monitoring requirements). Work with Product Managers and customers to define scope and value for new developments. Collaborate with Technology and Product Management to prioritize release scopes and refine the Product backlog. Ensure non‐functional requirements are included and prioritized in the Product and Release Backlogs. Facilitate the breakdown of Epics into Features and Sprint‐Sized User Stories and participate in backlog reviews with the development team. Clearly express features in User Stories/requirements using the Gherkin framework so all team members and stakeholders understand how they fit into the product backlog. Own backlog hygiene: write INVEST user stories, define Definition of Ready/Done, apply WSJF. Track and report flow metrics (velocity, throughput, cycle/lead time, WIP, escaped defects) via Jira dashboards to drive continuous improvement. Work closely with UX to align technical requirements, scenarios, and business process maps with User Experience designs. Develop and execute effective product demonstrations for internal and external stakeholders. Maintain accurate documentation of configurations, processes, and changes. Understand end‐to‐end data pipeline design and dataflows. Utilize knowledge of data structures to diagnose data issues for resolution by data engineering team. Execute and monitor performance of Extract, Transform, and Load (ETL) jobs and related orchestration events. What We Expect Of You Basic Qualifications and Experience Master's degree with 4‐6 years of experience in Information Systems. Bachelor's degree with 6‐8 years of experience in Information Systems. Diploma with 10‐12 years of experience in Information Systems. Experience with writing user requirements and acceptance criteria. Proven analytical, data‐driven problem‐solving skills. Proven excellence in interpersonal skills, multitasking, persuasion, negotiation of critical issues, a strong attention to detail, and understanding of business complexity. Affinity to work in a DevOps environment and Agile mindset. Ability to work in a team environment, effectively interacting with others. Ability to meet deadlines and schedules and be accountable. Must‐Have Skills Excellent problem‐solving skills and a passion for tackling complex challenges in AI‐driven technologies. Experience with Agile software development methodologies (Scrum). Excellent communication skills and the ability to interface with senior leadership with confidence and clarity. Experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA. Experience in managing product features for PI planning and developing product roadmaps and user journeys. Good‐to‐Have Skills Demonstrated expertise in decision science and related technology concepts. Understanding of data and analytics software systems strategy, governance, and infrastructure. Familiarity with low‐code, no‐code test automation software. Technical thought leadership. Able to communicate technical or complex subject matters in business terms. Jira Align experience. Experience of DevOps, Continuous Integration, and Continuous Delivery methodology. Experience in pharma/biotech analytics or omnichannel is preferred. Soft Skills Able to work under minimal supervision. Excellent analytical and gap/fit assessment skills. Strong verbal and written communication skills. Ability to work effectively with global, virtual teams. High degree of initiative and self‐motivation. Ability to manage multiple priorities successfully. Team‐oriented, with a focus on achieving team goals. Strong presentation and public‐speaking skills. Technical Skills Experience with cloud‐based data technologies (e.g., Databricks, Redshift, S3 buckets). AWS (similar cloud‐based platforms). Experience with design patterns, data structures, test‐driven development. Knowledge of AI/BI technologies such as Databricks AI/BI Genie. Experience with Agile software development methodologies (Scrum). Excellent communication skills and the ability to interface with senior leadership with confidence and clarity. Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA. Experience in managing product features for PI planning and developing product roadmaps and user journeys. What You Can Expect Of Us Vast opportunities to learn, develop, and move up and across our global organization. Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act. Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits. Flexible work arrangements. EQUAL OPPORTUNITY STATEMENT AMGEN is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. #J-18808-Ljbffr