Customer Service Representative - French (Backoffice & Inbound)
Location: Portugal, Porto
Job category: Agent
Language: English, French
Are you a problem-solver with a knack for delivering exceptional service?
Step into the world of financial services, empowering our clients to achieve their financial goals. You'll handle inquiries, solve challenges, and offer expert guidance on our cutting-edge financial products and services.
Our vibrant, forward-thinking team is at the heart of our success, and we're on the lookout for a dynamic Customer Service Representative who's ready to make an impact.
What's in it for you?
* Contract with a full-time partner with an attractive salary and bonus system;
* Implementation paid training and daily support - we foster an international and inclusive environment that makes you feel supported, encouraged, and welcome from day one. We are committed to your growth and success;
* Opportunity to grow inside our organization - more than 50% of our senior positions are occupied by agents. Every offer that can be filled by internal candidates will be firstly shared through our internal channels;
* Employee referral program - you will receive an additional bonus for every personal referral;
* Additional benefits like discounts in many store chains.
Join us as an French speaking customer service
Strengthen the team of our client who is an influential brand in the financial market. In this role, you act as a bridge between customers and solutions. Your mission will include:
* Provide customer support via multiple channels (call, chat, email);
* Provide support to our client customers, offering solutions and responding to all inquiries in a timely manner;
It is a super opportunity for those who love helping others and deeply cares about providing excellent customer service.
What are we looking for?
* Native or fluent in French (C1 or plus)
* Availability to work 5 days a week (Saturdays and Sundays included)
* Good computer skills
* Ability to generate empathy in written form
* Analytical mindset to diagnose & troubleshoot issues
* Active listener and strong interpersonal skills to build rapport with customers
* Ability to manage time and meet goals.
What is life like at Transcom?
Transcom is a global customer experience specialist, offering consulting, customer service, sales, technical support, and collections via our vast network of contact centers and remote agents. We have 30,000+ customer experience specialists in 29 countries with 90+ locations, providing services in 33 languages to international brands in various industries. Transcom is an equal opportunity employer, committed to providing fair and inclusive opportunities for all, regardless of gender.
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.