Service Now SpecialistPw C Services Portugal (PSP) is a joint venture between Pw C Luxembourg and Pw C Portugal, serving as an integral extension of Pw C Luxembourg. Our growing team operates as an acceleration center supporting Pw C Luxembourg's clients. Leveraging a unique pool of talented professionals based in Matosinhos, our operating model ensures scalability, consistency, and quality in service delivery by integrating seamlessly into Pw C Luxembourg's operations and addressing talent attraction challenges sustainably.The roleIn this role, you will leverage your expertise in Service Now, IT Service Management, and IT Operations Management to design, implement, and optimize modern IT solutions for clients across Europe. Your main responsibilities will include, but are not limited to:
Designing, customizing, and implementing Service Now solutions across ITSM, CMDB, ITOM, ITBM, and ITAM, ensuring correct alignment with CSDM standards and high‐quality service mappingAdvising on platform workflows, business rules, integrations, and the design and automation of Service Catalogue and request fulfilment processesEnsuring compliance with ITSM best practices, maintaining CMDB data quality, and supporting requirement gathering, testing, training, and knowledge