Overview: This role is focused on IT support and workstation management, covering remote technical assistance, end-user service desk support, equipment preparation, asset lifecycle management, print/peripheral support, and security patching. What are we looking for? Technical Support and Remote Assistance: Handling requests via OTRS — request management platform - Manage requests in accordance with the defined SLA. Remote diagnosis and resolution - Use of remote access tools — such as Team Viewer, Any Desk, or another system — to resolve software and configuration incidents. End-user support — Service Desk - Clarification of questions regarding productivity tools — Office 365, VPN, business applications. Connectivity configuration - Support in configuring home/remote networks and troubleshooting VPN connections. Workstation Preparation and Logistics - Staging: A critical role for supporting users spread across the country, requiring accuracy in the initial setup. Master image preparation / provisioning - Installation of the operating system and base software — via Autopilot, MDT, or manually. User profile configuration - Customization of the workstation according to the employee's department and role. Shipping and receiving management - Logistical coordination of equipment shipment via carrier and verification of receipt by remote users. On-site installation — local sites - Physical setup of workstations in central offices or branches. Asset and Lifecycle Management - ITAM: Responsible for knowing where each asset is and what condition it is in. Inventory and stock control - Registration of serial numbers, models, and assignment of asset tags. Assignment management - Maintenance of the database — CMDB — linking each piece of equipment to its respective user. Preventive maintenance and upgrades - Planning battery replacements, internal cleaning, or component upgrades — RAM/SSD. Warranty and disposal management - Liaison with suppliers for warranty repairs and management of the recycling process for end-of-life equipment. Print Systems and Peripheral Management: Print server administration - Management of print queues and access permissions. Consumables monitoring - Management of toner and maintenance kit stocks — often through automatic alerts. Multifunction printer support - Configuration of Scan-to-Email and Scan-to-Folder functions. Other Workstation Responsibilities: Cross-functional tasks that ensure business security and continuity. Patching and security management - Ensure that all workstations — remote and local — receive critical security updates. Equipment collection — offboarding - Management of the hardware return process when an employee leaves the company. Technical documentation - Creation of user self-help manuals and internal procedures for the support team. What can you expect from us? A permanent job contract for a long term project; Tech equipment + SIM Card + personal smartphone; Health and Life Insurance; Social events and team buildings; The commitment of letting you grow with us, and be rewarded accordingly; A dynamic and young team that will be always there to support you; Training in the latest technologies; Coffee, fruits, snacks and a warm welcoming when you pass by the office.