Crossjoin Solutions, founded in ****, is a Portuguese IT company serving over 30 clients across Europe, Latin America, and North America.
Through our services, we support tens of millions of consumers in numerous countries worldwide.
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We provide consulting services across a broad range of sectors reliant on information systems, including banking, insurance, healthcare, automotive, finance, and telecommunications.
Our expertise covers end-to-end performance optimization, enterprise testing, major incident troubleshooting and resolution, full-stack architecture advisory, continuous integration, deployment acceleration, and infrastructure managed services.
We're looking for a proactive and detail-oriented Junior IT Support Analyst to join our team.
Requirements: High school diploma (12th grade) or a professional IT course.
Passion for technology and solving complex problems.
Willingness to learn programming and software fundamentals.
Responsabilities: User Support: Provide first-level technical support for our team, troubleshooting issues with hardware (laptops, monitors, printers), software, and network connectivity (Wi-Fi, VPN).
Onboarding & Offboarding: Get new employees ready for their first day by setting up their accounts, configuring hardware, and installing necessary software.
You'll also assist with deactivating accounts and collecting equipment when a colleague leaves.
Basic Network & Server Maintenance: Support senior IT staff with routine tasks like monitoring network performance, checking logs, and assisting with infrastructure evolution.
This is a great chance to learn about our systems from the ground up.
Documentation: Create and update internal guides and documentation for common IT issues to help everyone find solutions faster.
Security Support: Act as the first point of contact for colleagues reporting suspicious activities (like phishing attempts) and assist the Information Security team with gathering information and implementing security policies.
Scripting & Automation: Help automate repetitive tasks by writing and maintaining simple scripts (e.G., in Python).
Tool Maintenance: Provide support for our internal tools, which includes troubleshooting user-reported issues and applying minor updates.
We offer: Integration in a dynamic, goal-oriented and cooperative team; Health Insurance extensible to the family; Crosser Assistance Program (Psychology, Psychosocial, Financial, Legal and Nutrition consultations); Career Plan transversal to the entire company; Monthly gym subscription; Team-building events.
With the submission of your application you authorise the treatment and storage of your personal data within Crossjoin Solutions, Lda database for this recruitment process and/or other future opportunities.