Job Title: Technical Support Associate
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We are seeking a skilled and reliable Technical Support Associate to join our team in Porto, Portugal. As a Technical Support Associate, you will be responsible for providing technical assistance and support to clients, resolving any hardware or software issues they may encounter.
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About the Role:
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1. Troubleshoot and resolve computer hardware and software issues.
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2. Install and configure computer systems, printers, and other peripherals.
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3. Perform routine maintenance on computers and network systems.
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4. Provide remote or on-site technical support to clients.
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5. Train clients on how to use various computer programs and applications.
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6. Document all support activities and maintain accurate records of client interactions.
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7. Analyzing user needs and problems to determine the best solution.
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8. Maintaining detailed records of supported users and performed tasks.
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9. Collaborating with internal teams to provide comprehensive customer support.
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10. Enhancing skills through regular training sessions to stay updated with new technologies.
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11. Solving complex technical problems in a timely and efficient manner.
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12. Providing exceptional customer service by being approachable and responsive.
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13. Prioritizing multiple tasks simultaneously while maintaining focus and attention to detail.
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14. Resolving conflicts and escalating issues when necessary.
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15. Supporting IT projects and contributing to process improvements.
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16. Maintaining a clean and organized workspace.
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17. Continuously learning and developing skills in technology and related areas.
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18. Communicate technical information effectively to non-technical stakeholders.
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19. Building strong relationships with colleagues, managers, and customers.
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20. Delivering high-quality work products that meet or exceed expectations.
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21. Fostering an inclusive and respectful work environment.
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22. Setting realistic goals and objectives for self and team members.
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23. Striving for excellence in all aspects of job performance.
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24. Staying up-to-date with industry developments and trends.
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25. Performing administrative tasks as required.
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26. Maintaining confidentiality and adhering to data protection policies.
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27. Ensuring compliance with company policies and procedures.
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28. Contributing to a culture of innovation and creativity.
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29. Participating in continuous improvement initiatives.
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30. Becoming proficient in using productivity tools and software.
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31. Understanding the importance of adaptability and flexibility in a fast-paced work environment.
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32. Exhibiting excellent time management and organizational skills.
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33. Producing reports and other documents as needed.
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34. Overseeing inventory levels and managing supplies.
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35. Closing open tickets efficiently.
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36. Providing post-incident reviews.
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37. Creating knowledge base articles.
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38. Maintaining CRM database.
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39. Implementing change control processes.
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40. Working closely with senior technical support engineers.
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41. Generating knowledge sharing documentation.
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42. Managing workflow and streamlining processes.
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43. Leading cross-functional teams.
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44. Training junior support staff.
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45. Coaching and mentoring team members.
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46. Staying current with new technologies and advancements.
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47. Developing business cases for new technologies.
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48. Communicating technical ideas to stakeholders.
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49. Forecasting and planning resource requirements.
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50. Building and maintaining budgets.
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51. Defining strategic plans.
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52. Driving sales growth.
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53. Launching new services.
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54. Translating business needs into actionable plans.
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55. Designing and implementing solutions.
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56. Identifying key performance indicators.
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57. Conducting market analysis.
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58. Collecting market research.
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59. Evaluating suppliers and vendors.
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60. Executing project plans.
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61. Leveraging available resources.
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62. Measuring return on investment.
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63. Mentoring project managers.
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64. Offering expert advice.
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65. Oversight of audits.
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66. Promoting operational efficiency.
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67. Quality assurance.
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68. Risk management.
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69. Root cause analysis.
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70. Site selection.
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71. Speaking at conferences.
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72. Strategy development.
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73. Tech partnership strategy.
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74. Transformational leadership.
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75. User experience design.
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76. Welcoming new employees.
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77. Workplace ergonomics.
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78. Career development planning.
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79. Sales forecasting.
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80. Clinical trial management.
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81. Business case development.
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82. System integration testing.
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83. Data quality assessment.
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84. End-to-end process mapping.
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85. Integration readiness assessments.
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86. Legacy system decommissioning.
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87. Managed services.
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88. Mainframe migration.
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89. Merge and acquisition due diligence.
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90. Migration roadmap creation.
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91. Monitoring and reporting.
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92. Navigate cloud computing platforms.
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93. New product introduction.
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94. Password management.
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95. Pipeline engineering.
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96. Platform implementation.
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97. Project intake.
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98. Requirements gathering.
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99. Risk register updates.
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100. Service desk strategies.
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101. Setup and configuration.
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102. Single view of truth.
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103. Software architecture.
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104. Staff augmentation.
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105. Technology auditing.
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106. Training delivery.
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107. User onboarding.
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108. Vendor negotiation.
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109. Vendor relationship management.
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110. Virtualization.
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111. Webrtc/RTC.
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112. Digital asset management.
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113. Apprenticeships.
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114. Audit remediation.
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115. AWS DevOps.
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116. AWS Security Hub.
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117. Blockchain developer.
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118. Branding.
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119. Cloud deployment.
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120. Cloud security.
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121. Compliance framework.
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122. Cybersecurity awareness training.
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123. Devops engineer.
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124. Disaster recovery.
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125. Enterprise Risk Management (ERM).
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126. Fintech consulting.
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127. Financial crime prevention.
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128. Governance.
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129. Healthcare it consultant.
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130. Help desk.
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131. Innovation consulting.
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132. Information Architecture.
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133. IT asset disposal.
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134. IT generalist.
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135. Network architect.
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136. Open source adoption.
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137. People analytics.
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138. Professional services automation.
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139. Process reengineering.
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140. Quality Control.
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141. Quantum Computing.
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142. Records management.
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143. Reinsurance consulting.
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144. Remediation.
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145. Risk manager.
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146. Secure coding.
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147. Security analyst.
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148. Service transition.
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149. Shared services.
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150. Supply Chain Optimization.
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151. Telecoms.
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152. UX/UI Designer.
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153. Value stream mapping.
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154. Visibility.
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155. Wealth management.
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156. Web Application Security.
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157. XBRL.
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158. XDR.
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159. XLRelease.
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160. XM Cloud Services.
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161. Xperience-led Transformation.
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162. Xpertise.
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163. ZK-kafka.
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Required Skills and Qualifications:
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164. Proven experience in a similar role.
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165. Proficient in troubleshooting software, hardware, and network issues.
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166. Knowledge of operating systems, such as Windows and Mac OS.
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167. Excellent communication skills, both verbal and written.
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168. Ability to work independently with minimal supervision.
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169. Strong analytical and problem-solving skills.
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170. Attention to detail and ability to multitask.
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171. Flexibility and adaptability in a fast-paced environment.
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172. Willin...