We are seeking an IT Professional to provide support to our clients in a large-scale end-user environment. The ideal candidate will have expertise in hardware and software, proficiency in networking and security, and strong problem-solving skills.
Key Responsibilities
* Provide in-person / face-to-face IT support
* Offer remote support and provide on-desk / field support
* Work with procedures and manage tasks via tickets
The successful candidate will be responsible for assisting users with migration from desktop to HVD (Hosted Virtual Desktop) environments, and working with a range of technologies including MS Windows, M365, Printers, Audiovisual equipment, iPhone & Mac, Smartpass, Active Directory, Network protocols.
Requirements
* Expertise in hardware and software
* Proficiency in networking and security
* Strong problem-solving and critical thinking skills
* Familiarity with VDI / HVD environments
The ideal candidate will also possess excellent communication skills, a customer-oriented mindset, and the ability to work well in a team and handle multitasking situations.
What We Offer
This is a hybrid role based in Lisbon, offering a unique opportunity to work with a forward-thinking enterprise.
If you feel this opportunity aligns with your career goals, please submit your CV for consideration.