At PwC, we focus on creating a promising future where trust and innovation go side by side. Do you want to face this challenge with us?
PwC Services Portugal (PSP) is a joint venture between PwC Luxembourg and PwC Portugal, serving as an integral extension of PwC Luxembourg. Our growing team operates as an acceleration center supporting PwC Luxembourg's clients. Leveraging a unique pool of talented professionals based in Matosinhos, our operating model ensures scalability, consistency, and quality in service delivery by integrating seamlessly into PwC Luxembourg's operations and addressing talent attraction challenges sustainably.
The role - Junior Software Asset Manager
Responsibilities
We are looking for a Junior Software Asset Manager who will be responsible for the operational oversight of all software installation service requests, as well as the administration of portfolio databases. Your main responsibilities will include, but are not limited to:
* Managing and monitoring the firm's software installation requests
* Managing and maintaining the software portfolio
* Providing responsive and knowledgeable support for queries related to software installation service requests, in alignment with IT asset management standards
* Establishing and maintaining effective relationships with key stakeholders involved in the process (end users, IT services, Software Management team)
* Escalating issues and reporting to the Software Management team when necessary.
Your profile
* BSc or MSc in Information Technology, Computer Science, or a related field
* At least one year of professional experience in IT customer service
* Proficient in Microsoft Office applications, particularly Word and Excel, and comfortable working in a general Windows environment
* Understanding of service management tools is required
* Familiarity with working in a ticketing system
* Fluent in both written and spoken English and Portuguese.
We believe that success lies in people and in your willingness to push boundaries. If this resonates with you, you've found your place. It's time to bring your expertise to the 'Team PwC' and drive impactful change.
We spark curiosity so you can do inspiring work.
Grow here. Go further.