Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.This project is part of the business investment banking and financial services area, and currently has its technological hub in Porto and is working on the development of innovative solutions and support for all operations related to the business.We are looking for anIT Support Analystto work in this project inPorto (Hybrid).RequirementsBetween 3 and 6 years of experienceAvailability to travel abroad (Paris mostly) for short periods of time, as required (once or twice a year for few days)Working experience in a user support role directly assisting and interacting with clients to address client requestsExperience in conducting training sessions and present functional subjectsExperience organizing/tracking your users relationships and you know how to leverage data to increase client engagement/satisfaction and applications efficiencyExperience with Excel and data manipulationExperience with SQLVery good communication in French (C1)Other RequirementsGood level in English is desirableKnowledge on SNOW/SUN (nice to have)Able to be quickly autonomous, proactivePast experience on similar positionGood time management skills to prioritize tasks efficientlyExperience in requirement analysis and client needs assessmentTeam spirit, client-oriented spirit and good analyzing skillsWhat can you expect from us?Health insuranceA personalized training plan, with a budget to spend on the training and technical books you find necessaryConstant feedback so you can grow professionallyRemote onboarding processTeam events every semester so you can live new adventuresCulture of proximity and transparency. Your ideas and needs are heard and valued by us!Apply If the above sounds like the kind of job opportunity you would want to get involved with, then please do not hesitate toapply here. You can also explore our content about the job markethere .#J-18808-Ljbffr