About The Job BNP Paribas Wealth Management (BNPPWM) has a competence center in Lisbon named the Portugal International Markets HUB ("PIMH"). This center manages certain activities for the International Markets ("IM") sites of BNPPWM namely Switzerland, Luxembourg, Germany and Monaco.Your Main Activities AreControl data (positions/balances) between Front Office and Back Office applicationsControl and validate the performance of customer estimates in Front Office applicationsControl order flow, between Execution, Front Office and Back Office applicationsSupport and develop end user computing tools (MS Access VBA) for operations, allowing a control on order flow and data flowParticipate to the controls of the activityCoordinate various cross‐functional tasks between various Operations departments (site support, error account monitoring, among others)Define, produce and exploit quantitative indicators for all Operations departments (monthly) and for the sites (quarterly)Guarantee a quality customer service to the various banks (quarterly indicators, regular control, follow‐up of requests, among others)Participate in Continuous Efficiency Improvement projects within the Operations departmentEnsure the operational integration of new products by coordinating analyses and their draftingReports to Quality & Risk Management Team LeaderSystem flow mappingTheoretical contribution for system quality improvementRewriting of proceduresContribution to the creation of new operational control frameworkProvide support to the definition and implementation of new setupsUser Acceptance Testing (UAT) preparation and executionTrainingProfile and Skills to SuccessBachelor degree in Economy, Finance, Business Administration, AccountingExperience in customer service, business support or middle office jobsKnowledge of banking activities and operations, in particular stock exchange operations, derivatives, funds, among othersEase at analysis and understanding complex processesTechnical skills, to understand the IT banking systemsAbility to understand and build VBA skills for simple MS Access queries and Excel macrosCommand of Excel, Access and Business ObjectFluency in EnglishOrganizational abilityCustomer‐orientedTeam spiritCommunication skillsCommand of digital applicationsRigor and methodFlexibility to deal with outstanding situationsAbout The TeamThe main objective of the Quality and Risk Management team is to ensure that the quality of the Operations Department's production is monitored, including activities under service, contracts with BNP Paribas entities (sites). It also supports the development of WM and product offeringsAs such, your mission will consist in carrying out various cross‐functional controls and analyses and producing quantitative and qualitative reportsFinally, you will be involved in various projects impacting your activity, contributing to an accurate development and testing of necessary programs / applications that aims to ensure a robust system flowWhy Join BNP Paribas?Leading banking institutionInternational reachCorporate & Institutional Banking (CIB) offers tailored financial solutions for corporate and institutional clientsCommercial, Personal Banking & Services (CPBS) brings together all our commercial banks and several specialised businessesInvestment & Protection Services (IPS) combines a unique continuum of products and services across protection, saving, investment and real estateCommitment to diversity and inclusion – fair recruitment and professional development opportunitiesRemote working conditions enabled through a Smart Working framework based on trust and autonomyCommitment towards work/life balance with hybrid working options and support for employee wellbeingPlease note that only applications submitted in English will be considered. In case you are selected for this role, further documentation will be requested to support your hiring process.#J-18808-Ljbffr