Technical Support Specialist Role
We are seeking a highly skilled Technical Support Specialist to join our IT team. This role involves providing first-line technical support to users across various European countries.
Main Responsibilities:
* Serve as the primary point of contact for technical support requests via email, phone, MS Teams, or ticketing systems.
* Diagnose and resolve issues related to hardware, software, applications, and networks, focusing on user experience.
* Elevate and follow up on tickets as needed, maintaining complete records and adhering to industry standards.
* Assist in installing and configuring equipment and managing Microsoft 365 applications.
* Support office printers, mobile phones, and specific site equipment, coordinating repairs with local vendors when necessary.
* Communicate effectively and adapt to diverse user profiles, keeping them informed throughout the resolution process.
* Contribute to documentation and knowledge base articles.
* Collaborate with other teams for swift and effective solutions.
Requirements:
* Motivated candidates eager to grow within a dynamic organization.
* A desire to explore new opportunities and deepen understanding of business operations.
* Higher Education or professional qualification in IT, Electronics, Information Systems, or related fields.
* Previous experience in 1st-line support, including ticket management and remote assistance via Teams or similar.
* Advanced knowledge of Windows, M365, mobile devices, and printers.
* Strong proficiency in English (spoken and written) for communication at local and global levels.
Working Conditions:
* Fixed-term contract of 12 months, with potential conversion to permanent.
* 40 hours/week, from 09:00 to 13:00 and 14:00 to 18:00.
* Office-based work at facilities.