Job Title:
Customer Experience Specialist
About the Role:
In this key position, you will provide expert support to content creators, influencers, and advertisers in Turkey.
* Troubleshoot accounts and manage subscriptions utilizing your technical expertise.
* Offer premium technical support and product advice to elevate the customer experience.
Making outbound calls to ensure clients understand valuable information is a critical aspect of this role.
Key Responsibilities:
* Technical Troubleshooting: Identify and resolve complex issues related to account management and subscription services.
* Client Support: Provide top-notch support to customers, addressing their queries and concerns efficiently.
* Communication: Engage with clients through outbound calls, ensuring they receive essential information and updates.
Requirements:
* Technical Expertise: Proficiency in troubleshooting and managing subscription services.
* Excellent Communication: Strong verbal and written communication skills to engage with clients effectively.
* Adaptability: Ability to adapt to changing circumstances and priorities.
Benefits:
This role offers a unique opportunity for professional growth and development. As an Operations Customer Expert, you will be part of a dynamic team that values innovation and customer satisfaction.
What We Offer:
* Competitive Compensation Package
* Ongoing Training and Development Opportunities
* A Collaborative and Dynamic Work Environment