PstrongDetails – Hospitality, Sports, Leisure /strong is the platform responsible for managing the Hospitality, Sports, and Leisure areas of Arrow Global in Portugal.
It oversees the management of major hotel units located in Vilamoura, Carvoeiro, Lagos, Albufeira, Aroeira, and Madeira, as well as golf courses and equestrian centers.
/ppbr/ppHead of Owners Relations will be responsible for overseeing the management of touristic and residential properties, including contract negotiation, regulatory compliance, financial oversight, and owner relations.
It will lead teams, coordinate assemblies and communications, and ensure alignment with legal, financial, and organizational objectives while driving operational efficiency and owner satisfaction.
/ppbr/ppstrongKey Responsibilities: /strong /pulliDeveloped, negotiated, and executed touristic property management contracts, ensuring compliance with legal and organizational standards.
/liliCollaborated with Corporate Counsel and Compliance to draft and enforce regulatory documents, including Constitutive Titles and Administration Regulations.
/liliLed owner communications, managing assemblies, distributing minutes, and addressing inquiries with professionalism and transparency.
/liliDirected and coordinated team operations as the primary contact for property owners, strengthening relationships and ensuring timely resolution of concerns.
/liliPartnered with Finance to prepare and review annual budgets and PL statements, ensuring accuracy, transparency, and compliance.
/liliOrganized General and Extraordinary Assemblies, preparing documentation and coordinating owner-related events.
/liliManaged escalation and resolution of issues with legal or contractual implications, liaising with senior management as necessary.
/liliOversaw compliance documentation, insurance coverage, and timely fee collections, safeguarding property operations.
/liliCreated and updated Property Owner Guides and implemented recovery strategies for payment defaults.
/liliDirected PL management of condominium and third-party tourist property operations.
/li /ulpbr/ppbr/ppstrongKey Qualifications: /strong /pulliDegree in Hospitality Management, Business Administration, or Law (preferred).
/lili5+ years of supervisory experience in legal, financial, or property management roles.
/liliStrong knowledge of property management regulations and legal frameworks.
/liliAdvanced leadership, communication, and conflict resolution skills.
/liliProven ability to manage budgets, review PL, and ensure financial compliance.
/liliProficiency in property management systems (PMS) and CRM platforms.
/liliExceptional interpersonal and organizational skills, with the ability to manage multiple priorities in dynamic environments.
/liliFluent in English, with excellent written and verbal communication skills.
/li /ulpbr/ppbr/ppstrongLocation: /strong /pulliVilamoura /li /ul